This award is presented by our workforce of specialists to products which we think present Specifically top quality when it comes to gratifying the current needs of your B2B and SaaS marketplaces and assist providers with solid and effective solutions. As a totally ITIL-compliant support desk and asset management software package, Samanage provides a whole selection of IT integrated options, equally for giant enterprises and tiny, medium firms.
“Deploying an employee assistance management mentality, coupled by having an enterprise-huge assistance desk platform that supports it – like Samanage -- can assist improve staff productivity and much better join staff for their prospects. We're enthusiastic about the chance to deliver our solutions along with the attain and toughness of SolarWinds to enable IT businesses in providers of all measurements to realize far better small business outcomes.”
The agent can see all ongoing, pending, and settled incidents in the primary perspective. It could be thoroughly configured to right away demonstrate information that issues: because of dates, sender, receiver… so there’s no need to click on Each individual incident when prioritizing.
When evaluating IT support administration answers, It really is essential to think about characteristics that align using your Firm's certain requirements and goals. Samanage stands out by providing a comprehensive and scalable System that combines strong operation with person-helpful interfaces, enabling IT teams to deliver successful and substantial-good quality providers whilst fostering collaboration and continual enhancement.
“We have now a lot of laptops being used by profits on spot so possessing a stable cloud asset tracker helps”. An additional process director also mentioned that Samanage aids him to prepare and plan upgrades and maintenance even although he focuses on program advancement.
2nd, he pointed out that Samanage lets you oversee all the asset lifecycle. You furthermore mght get important facts past the specs with the asset. “The agent then reports back again every day to Samanage with information details of desire concerning the asset’s efficiency, location and also other crucial features.”
This offers businesses Significantly agility to scale their aid infrastructure as company expands or contracts. The seller delivers a quotation depending on the volume of support brokers and asset products. Irrespective of whether you may have 5 or five hundred brokers, your pricing plan is usually customized to match your IT operational scale.
We also learned a large number of high-stage IT professionals like Samanage’s asset tracking options. “It’s straightforward to deploy it by way of GPO,” admitted Harvey, a process analyst from a big organization.
The agent’s name is quickly crammed in, when she or he assigns the title, short description, and receiver. The agent may find the classification or subcategory, the final remaining exceptional to Samanage as far as we know.
Trouble Management: Recognize and examine the foundation triggers of recurring incidents, enabling proactive problem-solving and avoiding future occurrences.
Gordon cited two value propositions of Samanage. Initially, he said it makes it possible for providers of all measurements to provide outstanding IT aid by streamlining processes, obtaining bigger visibility across IT functions, and agility to scale their service desk. “It’s the sole Organization Assistance Administration computer software that gives a System to reimagine how It could supply price to the Firm,” Gordon stated.
Maybe the most typical good reviews about Samanage is its responsible client support. “We will Call them via chat, electronic mail, phone… the options give us plenty of overall flexibility,” stated 1 of many glad prospects.
An intuitive attribute that we pointed out is the fact that as opposed to clicking a ‘Take care of’ button to close a ticket–the normal in ticketing applications–you change the ticket standing to Samanaga ‘Resolve’. Additional cumbersome, We all know, however it’s a precaution to make sure the ticket has been double checked.
A quick take care of for That is to offload the mundane tiny responsibilities from IT assist and produce a self-service portal. Most helpdesk alternatives provide this element, Samanage integrated. Although not all are ITIL-Licensed, in order that they lack total service catalog abilities that Samanage features.
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